FAQ 

​How Do I Place An Order?​

When you order online you will be sent an e-mail automatically to confirm that your order has been received at the web site, www.bbtalkincanada.com. We will regularly process orders from the web site. If for any reason we do not accept your order, we will e-mail you. Please give your correct e-mail address, and do not block our replies with a spam filter or you will not receive our e-mails about your order status.

 

Payment & Shipping

Payment will be made with PAYPAL. We aim to post all orders within 10 days of ordering. Small orders of popular lines which we can supply from stock will be posted quicker than this. International orders, high dollar value orders, or orders for less popular lines, may encounter a delay for up to 7 days. We do not download or process orders on Saturdays or Sundays. If an item is out of stock, we will e-mail you with the details of the delay. If we can only supply part of your order, we will send the part we can supply quickly, and back order the remainder and send it as soon as it is available.

 

Postage
Postage is calculated individually for each order based on the total weight of the goods and the country we are posting to. Value Added Tax (TVH) maybe charged on postage depending on the order area, state or country. We aim to keep postage charges to a minimum and generally work with internationally



Returns & Refunds

You have 15 days from receipt of your products to request to return any goods received. The good must be returned in good condition in order to receive a full refund. Return requests are to be sent to: info@bbtalkincanada.com. Phone: 514-799-2069. You must correspond with BbTALKIN, Canada (distributed by Csurf board shop, Inc.) directly in order to process your return.

 

Defective or damaged products need to be brought to BbTALKIN, Canada (distributed by Csurf board shop, Inc.) attention immediately upon receipt. You must notify of us of any defective or damaged products within 5 days of receipt of the products. Defective or damaged product claims are to be sent to: info@bbtalkincanada.com. Phone: 514-799-2069.

 

We do not refund the cost of return postage unless we have made a mistake with the order. We can only accept back items that have not been used, and that are returned with the original packaging in reasonable condition, otherwise a refund can not be given.

 

BbTALKIN, Canada (distributed by Csurf board shop, Inc.) will not warranty any parts damaged, destroyed or otherwise deemed un-operational if the customer causes the damage. If the customer returns a claimed defective part to BbTALKIN, Canada (distributed by Csurf board shop, Inc.) and we determine the defect was caused by the customer, BbTALKIN, Canada (distributed by Csurf board shop, Inc.) will not warranty the product.

 

Thank you for shopping with us!
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